Files
firmware/docs/support.md
Oleksandr ShyshatskyiandClaude Opus 5 65a7528e09 The manual assumed a printer that arrives broken. It arrives calibrated.
The pages written on top of the old README inherited its premise: that after
flashing you face a gauntlet -- go/no-go checks, a safety net, a mandatory
calibration -- before the machine can be trusted with a model. That is not
what happens. The factory numbers import themselves on the first boot, a bed
mesh loads at the start of every print, and the mod is built to run the files
the stock firmware ran. A printer that printed before the flash prints after
it. "Your first print" now says so in its first line, and everything under it
is optional, ordered by what you would actually reach for: check the offsets
are applied, and calibrate only if that disagrees with the machine.

Three audiences now, because owner and contributor was not the real split.
"For experienced users" sits between them: How a print runs, and How
calibration works. Someone who knows Klipper and wants to change what happens
around their file has a place to go that is neither a walkthrough nor the
build system.

What was cut is most of what changed. Pages that were cryptic to the reader
they were aimed at -- Printing, Upgrading -- are out of the nav and kept on
disk to be rewritten rather than deleted. Within the pages that stayed:
Expected output, Probe sampling, What is being measured, the symptom table,
the dark-screen diagnosis, TOOL_Z_ADJUST, PLATE_CHECK, the ff-*.cfg
inventory, [ff_legacy] and SAVE_CONFIG in a paragraph about factory
calibration. Filenames and internals earn their place on an owner page only
when the reader has to type them or look at them; the rest moved to the
experienced pages or to Internals, where the audience wants them.

Calibration became a section rather than a page, because tool offsets are not
the only calibration: bed mesh has its own page now, and its own gotcha
written down -- BED_MESH_CALIBRATE writes `default`, a print loads
`MESH_DATA`, so a mesh probed by hand is a mesh no print will use. Input
shaping is described but has no procedure page yet.

Several claims came out because they were not true. "Is this for you" listed
calibration and input shaping as things the mod gives you; both are the
touchscreen's own sequences, recovered and reimplemented, and the notes say
so plainly. What the mod actually gives you is that anything speaking
Moonraker can drive the machine -- on stock, FlashForge's Klipper does not
toolchange at all, it raises a flag and waits for an application that is not
watching a Mainsail print, and the print hangs at the first T2. The page now
opens by telling most owners not to flash it.

Contributors are still deferred. Their pages are regrouped, not rewritten.

Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01S3XZh4SqPdXAowVndz6tMr
2026-08-28 23:33:29 +03:00

824 B

Support

Two things between them cover most of what can go wrong: the logs say what happened, and flashing the stock package undoes everything.

There are people to ask on the Discord. Bring the logs.


The undo button

Flash the stock FlashForge package for your model. It restores everything it carries and installs the same way — stick in, power on. Keep a copy downloaded before you start; the stock packages are published at ghzserg/FF.


The logs

All on the data partition, and all surviving a reboot:

/usr/data/anvil-install.log      what the installer did
/usr/data/logs/anvil-boot.log    services + UI choice at each boot
/usr/data/logs/printer.log       klipper
/usr/data/logs/helixscreen.log   helixscreen